Home Water Refund and Return Policy applies to any and all purchases of Home Water products purchased from Home Water and or https://www.homewater.com/.

30 Day Satisfaction Guarantee

Home Water guarantees your satisfaction or your money back. Please contact customer service if you are not 100% satisfied with your water filtration product.


  • Product may be returned within 30 calendar days from the date you received it.
  • All returns need to include a copy of the receipt or proof of purchase.
  • Please include any items such as cords, tubing, adapters, or documentation that were included when you received it.


  • All product are subject to a Home Water Inspection. Any signs of tampering or misuse of a product is automatically NOT eligible for a refund.
  • Refunds will be issued within 15 calendar days after inspection.


  • Home Water is not responsible shipping costs.
  • Home Water is not responsible for the cost of insuring your returned item(s).
  • Home Water it not responsible for any items lost or damaged during shipping.
  • Only items that have been purchased directly from Home Water can be returned to Home Water.


Warranties may vary. Please refer to your information packet or call customer service for more information.

Home Water products may also be covered by a manufacturer’s warranty. Please read the warranty documentation included with your purchase or call Home Water for more information.

If you have any questions, please contact a customer service representative at Canada: (866) 869-6848 or USA: 1-855-464-9736