What is covered: This warranty covers defects in materials or workmanship in manufacturing.
For how long:
What is covered: The warranty, and if applicable the extended warranty, covers service and maintenance. If the service address is outside of our service area we will re-imburse for a 3rd party plumber up to $100.00 with prior approval from HomeWater and upon receipt of a copy of the service invoice.
What is not covered: This warranty does not cover filter cartridge replacements or any systems that were not installed in compliance with the instructions or that have been abused or operated incorrectly. It also does not cover the following:
This warranty is void if the product is used with parts that are not genuine HomeWater parts, filters, or diverter valves. Refunds will be given solely at the discretion of HomeWater.
How to get service: To receive service under this warranty, you must contact HomeWater within the warranty period in Canada by calling 1-800-408-5314 or in the USA by calling 1-855-464-9736 or by email to firstname.lastname@example.org. We will verify that the product is under warranty and determine whether a part or the whole system will be replaced and whether you must send back the defective part at our cost in which case we will send you a return shipping label. If you did not purchase directly from HomeWater, you must provide proof of purchase. All refunds are given solely at the discretion of HomeWater. All returned products will be carefully analyzed to determine if it has been used, abused, or damaged in any other way (this includes products damaged during installation, or operated improperly).
What HomeWater will do: If you are within the warranty period, we will replace the defective part or, if necessary, the product.